Help & FAQ
Can't find your answer? Use the Help & Feedback button in the corner of any page — we reply within 1–2 business days. Or show me around the board.
How are the rankings calculated?
Each team gets a composite rating built from three things: winning percentage, run differential, and strength of schedule (how tough the opponents actually were). A 15-5 team that played strong competition ranks ahead of an 18-2 team that didn't. Teams playing up an age group get credit for it.
Rankings combine every tracked tournament in the region, so they reflect a team's whole season, not one weekend.
How often does data update?
As tournament results are published. Game results come from official scorekeeping records, and the rankings board shows the date of its latest update.
Our record or ranking looks wrong
The most common cause is a scrimmage counted as a real game. On your team's page, hover any game in Game History and click the flag (⚑) to report it — we review every flag and remove confirmed scrimmages from the stats.
Anything else — wrong score, duplicate game, missing result — use the Help & Feedback button and choose "Something looks wrong." Include the team name and date and we'll dig in.
My team isn't on DugoutData
Rec and league teams aren't ranked — only travel and select programs appear on the boards. Ratings are built from tournament and travel results, and a rec season doesn't produce the cross-team schedule those comparisons need.
If yours is a travel or select team and it's missing, submit it here — we'll find your schedule and add your games, usually within a few days.
Why do player names show only a last initial?
These are kids, so we deliberately show first name and last initial only — enough for a coach or parent to recognize a player, without publishing a child's full identity. See our privacy policy.
How do I cancel or manage my subscription?
You can cancel anytime — no phone calls, no hoops. Use the Help & Feedback button and choose Account & billing — we'll take care of it same-day. Self-serve subscription management is coming to your account page.
What's your refund policy?
If you're in your first week of a paid month and it's not for you, contact us and we'll refund it, no questions asked. After that, cancellation stops future charges and you keep access through the end of the paid period.
I can't sign in
Try the "Get started with Google" option if you originally signed up with Google. If you're stuck, use the Help & Feedback button and include the email address you signed up with.
What area and ages do you cover?
Texas youth travel baseball and softball, ages 6U–18U, filed into ten regions, with the deepest coverage in DFW and in 8U–14U.